You have probably never met Susan in person.
But we bet that you have talked to her (or other workers like her) on the phone. Perhaps hundreds of times.
Why? Because Susan -- born in Hull and never dreaming she would, at age 43, be stuck in this job --- works in a call centre. In fact, she and more than 1,000 fellow employees work at one of the largest call centres in the UK.
With insight, some chilling factual observations and not without some laughs as well, Susan tells us what REALLY happens at the other end of the telephone.
Part One in the WellRedFilms ‘Work Series.’
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